Return & Refund Policy

1. Return Eligibility

We accept returns under the following conditions:

• Standard (non-custom) items: Returnable within 14 days of delivery.
• Items must be unworn, unwashed, and with all original tags and packaging intact.
• Shoes, accessories, and wigs must be in their original unopened packaging.
• You must contact us at support@wearcosmostyle.com to obtain a Return Authorization (RA) number before sending anything back.

2. Non-Returnable Items

• Custom-made and personalized costumes.
• Items modified or altered by the customer.
• Items worn, washed, or damaged by the customer.
• Clearance or final-sale items.

3. Defective or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photo evidence. We will arrange a replacement or full refund at no cost to you, including return shipping.

4. Return Process

1. Email support@wearcosmostyle.com with your order number and reason for return.
2. We will review and issue an RA number with return instructions within 1-2 business days.
3. Ship the item back to the address provided. The customer is responsible for return shipping costs (except for defective/wrong items).
4. We will inspect the returned item and process your refund within 3-5 business days of receipt.

5. Refund Method & Timeline

• Refunds are issued to the original payment method (credit card or PayPal).
• Processing time: 3-5 business days on our end, plus your bank's processing time (typically 5-10 business days total).
• Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

If you need a different size, please follow the return process above and place a new order for the correct size. We do not hold inventory for exchanges; placing a new order ensures faster delivery.

7. Size Issues

If the costume doesn't fit, we accept size-based returns for standard items within the 14-day window. For custom-made costumes, we offer one free alteration if the measurements were provided correctly and the fit issue is our fault. Please contact us with photos.

8. Contact

For any return or refund questions, email support@wearcosmostyle.com. We aim to respond within 24 hours.